About kaiko

In cancer care, treatment decisions can take many days—but patients don’t have that time. One of the reasons for delays? Cancer patients' data is scattered across many places: doctor’s notes, medical imagery, genomics data. At kaiko, we are developing AI foundational models to bring this data together and integrate it into clinical workflows, enabling doctors to make faster, more effective treatments decisions.

We also collaborate closely with the leading Dutch cancer research institute (NKI) on multiple AI research projects and a joint clinical validation initiative. In 2025, we plan on expanding our partnerships to even more hospitals.

We raised significant long-term funding and have offices in Zurich and Amsterdam. Over the past year, our team has nearly doubled in size, now comprising 70+ people from 25 countries.  

About the role

You'll be responsible for supporting our team by ensuring seamless IT operations and providing a reliable technical foundation for our employees’ productivity. You will work closely with various teams to resolve IT challenges, manage tools and maintain devices using latest tech. You’ll have the ability to improve our tech stack as needed and shape the way kaiko works.

You will be based in Switzerland, with the expectation of spending at least 50% of your time at the office.

Some areas of responsibility

• Assisting employees with IT-related issues or questions, offering hands-on support and troubleshooting.

• Facilitating technical onboarding and offboarding processes, ensuring smooth transitions.

• Working on getting the best of our tools by contributing to their configuration, considering input from various stakeholders.

• Getting involved in our mobile device management (MDM) system to maintain a secure and efficient workflow.

• Proactively identifying and resolving technical inefficiencies to enhance overall IT operations.

If you are an organized, tech-savvy professional passionate about problem-solving and automation to achieve a seamless IT experience within kaiko, we think you will love this job.

Why kaiko

At kaiko, we believe the best ideas come from collaboration, ownership and ambition. We’ve built a team of international experts where your work has direct impact. Here’s what we value:

• Ownership: You’ll have the autonomy to set your own goals, make critical decisions, and see the direct impact of your work.

• Collaboration: You’ll have to approach disagreement with curiosity, build on common ground and create solutions together.

• Ambition: You’ll be surrounded by people who set high standards for themselves and others, who see obstacles as opportunities, and who are relentless in their work to create better outcomes for patients.

 
In addition, we offer:

• An attractive and competitive salary, a good pension plan and 25 vacation days per year.

• Great offsites and team events to strengthen the team and celebrate successes together.

• A EUR 1000 learning and development budget to help you grow.

• Autonomy to do your work the way that works best for you, whether you have a kid or prefer early mornings.

• An annual commuting subsidy.

About you

• You have 2-3 years of experience in IT support or a similar role.

• Familiar with managing IT tools such as Slack, Confluence, and MDM systems.

• Basic knowledge of troubleshooting hardware and software issues, with a focus on MacBooks/MacOS.

• Strong communication skills and the ability to simplify technical concepts for non-technical users.

• You are proactive, detail-oriented, and thrive in fast-paced environments

Nice to have:

• Knowledge of information security best practices.

• Familiarity with task automation and designing processes.

We are excited to gather a broad range of perspectives in our team, as we believe it will help us build better products to support a broader set of people. If you’re excited about us but don’t fit every single qualification, we still encourage you to apply: we’ve had incredible team members join us who didn’t check every box!